Two small offices
$500 per month savings
Small company with two locations:
Location 1 in Georgia with 5 employees
Location 2 in Ohio with 4 employees.
Current phone service and systems:
Georgia location has four local phone lines at $43 per month each, connected to multi line phones. One main voice mail box. 5 employees at this location.
Ohio location has three local phone lines at $47 per month each, connected to multi line phones. One main voice mail box. 5 employees at this location
Both locations make heavy use of cell phones due to lack of direct dial numbers or extensions for employees.
Current long distance and toll free usage:
One toll free number for each location. Cost $0.065 per minute.
Total monthly Toll Free bill averages $220.00 (Abound 3,400 minutes per month, and increasing).
Long distance at $0.05 per minute.
Total Long Distance bill averages $350 per month, of which $170 is location to location. (About 7,000 minutes per month, about 3,400 of which are location to location).
Current Internet Access:
Georgia has 1 Meg down, 1 Meg Up DSL line
Ohio has 768 down, 256K Up DSL line.
Specific problems with current service/systems:
Many customer calls go to voice mail even during working hours.
Many customers call employee cell phones directly, causing calls to end in voice mail if employee not available.
No way for people at each location to know who is available at other location before calling.
Questions we asked:
Question: Can employees at each location handle customer calls from other location? Answer: yes
Question: Is there any value to being able to record calls, or to silent monitor calls? (Where a supervisor listens in to a call in progress). Answer: No
Question: Is there enough call volume to require call queuing, or a need to tell callers their position in queue and estimated wait time? Answer: No. Call volume not that high. As long as calls can route to both locations no need for call queues.
Question: Is there a value to allowing employees to work from home while maintaining good communications? Answer: Yes, as long as it does not cost extra.
Question: Can Ohio DSL line be upgraded to faster connection? Answer: Yes, for additional $40 per month can go to 4 Meg down, 1.5 Meg up.
Question: What do you think missing customer calls is costing your business per month in lost profit? Answer: Several thousand Dollars per month.
Proposal in brief:
Hosted PBX running our Enterprise Edition PBX system.
Ten extensions with basic IP phones.
Leave DSL line in place at each location, with that analog line used for fax machine.
Port main number at each location and the two toll free numbers to our system.
Up front cost $3,300 including IP phones. Monthly savings $390.00
Detailed features with direct impact on this customer:
Existing service costs:
Georgia location: 4 local lines @ $43 each = $172 per month
Ohio location: 3 local lines @ $47 each = $141 per month
Long distance:$350 per month
Toll Free Bill: $220 per month
Total: $883.00 per month
Several options available to customer:
Customer elected option 3 - purchase the phones, PBX and installation up front and pay monthly for PBX licenses and usage.
The customer selected Aastra 53i IP phones at a cost of $165.00 each.
One time costs:
Dedicated PBX server: $500.00
IP Phones (10 phones @ $165.00 each): $1,650.00
Installation and activation costs: $1,431.00
Porting two local and two toll free numbers: $71.80
Total up front cost $3,652.80.
PBX hosting: $105.00
PBX Licenses: $99.90
Regulatory fees (Universal service fund, E911 etc): $26.49
Support contract $59.90
3,400 toll free minutes at $0.03 per minute = $102.00
3,400 location to location minutes FREE
3,600 Long Distance minutes @ $0.03 per minute = $108.00
Total monthly cost: $501.29
Customer has direct savings of almost $400 per month, for a direct return on investment of only nine months. If you count the “several thousand Dollars per month” in increased profit from better handling of customer calls, then the ROI is only one or two months!
- Accounting firms/Law offices (Call recording)
- Medical practices of all kinds (Call recording/appointment reminder system)
- Cable TV companies and other service providers (after hours support calls/bulk calling)
- School systems (bulk calling for snow day/reverse 911, 911 call auto monitor)
- Companies with multiple locations (Ext to ext dialing/shared receptionist)
- Companies "going green" (Home based workers, find-me/follow-me)
- Companies with service fleets/techs (find-me/follow-me)